Amdocs CES Multi-Play Smart Pack solution will shorten time to market for new offerings and support SIM TV’s expansion into new lines of business

ST. LOUIS - July 31, 2013 - Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that SIM TV, a leading broadband and cable TV provider in Brazil, has selected Amdocs CES Multi-Play Smart Pack. This pre-integrated customer care and billing solution for cable operators with convergent offerings will enable SIM TV to shorten the time to market for new offerings by enhancing its capabilities to create and support the next generation of digital broadband and Pay TV products and services.

"As we seek to expand our existing TV services and move into new lines of business, we need a  solution that  provides excellent customer care while enabling product innovation and fast time to market for future services," said Marcio Zukin, director of operations at SIM TV. "Amdocs Multi-Play Smart Pack gives us an end-to-end customer care and billing solution with the ability to manage all our lines of business, including Pay TV and broadband Internet, and easily add new ones."

With superior customer service as one of its top priorities, SIM TV will benefit from Smart Pack’s new  Smart Client Framework feature, which gives customer service representatives a 360-degree view of the customer and a single order management solution across all lines of business - enabling them to handle calls quicker and more efficiently, while reducing revenue leakage.  Automated promotions, another new Smart Pack feature, will provide SIM’s customers with pricing that is most suitable to their profiles; as a result, account handling becomes less prone to operator error.

"As SIM TV transitions from a traditional Pay TV market to one in which they deliver broadband Internet and other digital services, they need a convergent system to support their customers today and in the future," said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs.  "With its advanced customer management and order management capabilities, Amdocs Multi-Play Smart Pack gives SIM the power to provide seamless support to its existing customer base today, while enabling it to expand into new services and markets."

01 August 2013